Returns & Exchange Policy
We offer product exchanges and returns within 7 calendar days from the date of purchase. The cancellation request is accepted if communicated within 2 hours of placing the order. When you request an exchange or pickup, we try to offer a pick-up service, but it is not guaranteed. In such cases, we request the customer to ship the return themselves.
We do not accept used or washed products for return or exchange. A return order is ineligible for exchange or refund if it is done beyond the 7 calendar day period, or if it is returned without original packaging. If we receive an in-bound shipment for an ineligible return, goods will be recycled or discarded without notice. Products marked as Final sale can not be returned or exchanged once delivered.
If you discover a manufacturing defect with a product you bought from our store, please send us an email at [email protected] from the email you placed the order with. As a small business, we can not sustain and accept standard and defective product requests beyond 7 calendar days.
We reimburse a maximum of Rs. 100/- in the form of coupon for couriering the product back to us which can be used for the next purchase.
Refund is only made in the form of store credit/coupon. We refund the entire amount (excluding shipping or cash on delivery charges) in the form of the coupon which can be used for the next purchase. Refunds shall be communicated within 5 days from the date of receipt of product to [email protected].
In case you opt for refund in the form of cash, We will offer not more than 50% of the order amount once you meet the required criteria.
Step 1: Mail us at [email protected] with subject line: Return order number – #XXXX (mention your order number) and we will respond you with a confirmation email
Step 2: Repack all the items in original condition in the box and seal it.
Step 3: You will receive an acknowledgment mail from Our Team arranging for reverse pick-up or In case if we are not able to arrange the reverse pick-up, we will ask you to ship it on your own.
Step 4: We will initiate the refund to your existing Bank Account or in the form of coupon once the package has been received and verified. If it’s a case of an exchange, Our Team will notify you of the New Order being dispatched for delivery.